Warranty and service
Every Slideworks SW-2 carriage carries a limited warranty against defects in materials and workmanship, from the date of delivery, for the original purchaser.
| Part | Covered for |
|---|---|
| Side plates, axle bolts, pinch bolt, powder-coat adhesion | 2 years |
| Wheels, hand knob, disc spring, nuts, spacers | 1 year |
| Pad adhesion (pads are wear parts after that) | 90 days |
What we do: repair, replace the part, or refund the carriage price, at our choice. Replacement parts ship free. If a whole carriage has to come back, we pay shipping both ways in the first 90 days; after that you ship it to us and we ship it back.
Not covered: use outside the Owner's Manual (wrong beam, a bag over 150 lb, the bag not hung by its strap on the pinch bolt, tools on the knob, pull-ups or climbing); moving the carriage with the knob loosened more than one turn; modification or substituted hardware; cosmetic wear; corrosion from outdoor or wet storage; damage to your rig, bag, floor or anything else.
To claim: email hello@slideworksgear.com with the serial number (on the warning label), what happened, and photos. We reply within 2 business days.
Selling or passing on a carriage? The warranty transfers if the new owner registers the serial with us, so safety notices reach them.
THIS LIMITED WARRANTY IS THE ONLY WARRANTY WE GIVE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limits on implied warranties, so this may not apply to you in full.
Annual service
| Service Kit | On-site Service (Front Range) | |
|---|---|---|
| Price | $15 per carriage per year | $25 per carriage per year, $100 minimum per visit |
| Includes | New pads, pinch bolt, disc spring and axle nuts, checklist, dated sticker | Everything in the kit, installed by us, every carriage inspected, written report |
Ask at hello@slideworksgear.com.